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Shipping

Welcome to The Luggage Hub, where orders over $80.00 have free shipping, whilst those below will incur a $10.00 shipping fee. Our showroom is open 7 days a week though delivery for online orders can only be executed during  business hours Monday - Friday.

We use the Australia Post service as they do deliver to residents, PO Boxes, parcel lockers. As proof of delivery all our deliveries require signatures. If there is no one at the address provided, you will be left a note or card from Australia post, enabling you to collect the item  from your local post office. 

All orders will be dispatched as soon as possible and an email notification will be emailed to you once it has been dispatched please make sure your email addresses are correct. Please note we only deliver from Monday to Friday, with the exclusion of public holidays. Any orders placed over the weekend will not be dispatched until the Monday. We offer free deliveries for orders over $80.00, whilst those below this value incur a $10.00 shipping fee.

 

If we are out of stock of the goods you have ordered, we will contact you immediately and offer the following options:

  • Dispatch the order on arrival of stock
  • Dispatch a substitute with your approval
  • Cancel your order and providing a full refund

Luggage Hub works to endeavour that your orders are shipped out and delivered to you as quickly as possible. Unfortunately we do not have control over delivery time frames and this may result in delays with your order. If your order is delayed or held up with the delivery services we will endeavour to resolve any issues as quickly as possible.

Click and Collect service

Click and Collect is a service unique to the Luggage Hub. We have a store with an amazing showroom that allows to you to come down and pick up your goods. Why pay extra costs when you are just passing on your way home choose click and collect today. We are open 7 days a week which allows you to come in and pick your order any day of the week. (Please note click and collect is a pick up only option. Any order under $80.00 will have shipping charges. Please call our 1300 814 758 number to confirm your click and collect order.)

Courier service (charges apply please contact 1300 814 758 Melbourne only)

For same day delivery, orders must be made before 11 am (Monday-Friday only.) with Luggage Hub. Additional charges for this service do apply. For further information contact us on 1300 814 758 or email through on info@luggagehub.com.au.

For Luggage Hub to be able to provide you with a speedy and efficient service, please check your shipping details, as any alteration will incur further costs.

Deliveries could take between 2 to 10 working days. Unfortunately we do not have control over delivery time frames and this may result in delays with your order. If your order is delayed or held up with the delivery services we will endeavour to resolve any issues as quickly as possible.

If you have any other enquiries about your order please don't hesitate to email through to orders@luggagehub.com.au or contact us on 1300 814 758.

 

Track Approximate Arrival Time.

Need your order by a particular date and aren't sure if it will arrive in time, you can check the approximate time of arrival by clicking through on the link below "Approximate delivery time link" or clicking on the "Calcuate postage & Delivery times" screen below and inputting the departure suburb as 3166 Oakleigh and then putting in your postcode and suburb. (Please refer to the screen shot below)

Approximate delivery time link