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Terms & Conditions

Amendment to Terms and Conditions 

We cannot guarantee our site will always be fault free. By continuing to use this sit you are consenting to any variations. It is your responsibility to regularly check these terms for any variation. We reserve the rights to amend these terms and conditions when required

Photographs on the site

Reasonable care is taken to ensure that photographs displayed on the website reflect the actual product. Due to difficulties when photographing product some may appear larger or smaller than their actual size when represented on the site and the colours may vary slightly. All products featured are used for illustrated purposes only.

Luggage is measured in different ways subject to the design please refer to the size guides which is an attached image of how each luggage is measured. With these dimensions and measurements provided may vary slightly in real life and it is your responsibility to ensure that the actual size of the goods is suitable for your purpose prior to submitting your order (including whether there is appropriate and safe access to your delivery address for the delivery of the goods).

Product Disclaimer

Typographic errors on the site, catalogue and all marketing materials including emails are subject to correction

Disclaimer in relation to the website

Typographic errors on the site, catalogue and all marketing materials including emails are subject to correction.

The colour of the cases made vary slightly as every screen may change the colour depending on contrast, colour and make etc.

Luggage Hub takes all reasonable precautions to ensure that price and listing errors do not occur. 

Despite all reasonable precautions on our part, this website cannot be guaranteed to be error free, The existence of any such errors will not be a breach of the agreement. When such instances were this to occur we reserve the right to cancel your order and refund the money paid to us.

Prices and Payment options

Payment options are specified on the website or told to you at the time you place the order. They include Pay-pal and Credit card payment via (Visa and MasterCard Only) We DO NOT accept American Express.

All Prices are in Australian Dollars and are inclusive of GST. Any fees and charges (Including Delivery fess) imposed by these terms also include GST.

Any Payment for your order must be cleared by Luggage Hub before the goods are dispatched. If you payment cannot be processed your order will be rejected and you will be notified. If you are unable to process a payment you should contact your card issuer to try and resolve the problem, or use an alternative payment method to complete the order.

In paying or attempting to pay for goods you agree that you have not engaged in any fraudulent conduct or contravened any law.

Prices online may differ from prices in store e.g. online promotions only.

Lay-by is not available with Luggage Hub.


We will gladly exchange within 30 days with proof of purchase and in the original packaging as long as it meets the following terms.

All returns must be sent

1432 Dandenong Rd

Oakleigh, Vic 3166

Change of mind with receipt

All products purchased online can be returned within the 30 day time from which begins the day the order was placed.  Which means your order can be exchanged, credit note or refunded in this time frame. Luggage hub suggests returning the product through registered mail and is properly packaged. If it is lost in transit Luggage hub is not held responsible and will not replace or exchange any products. Please note Luggage hub is not responsible for any postage costs in the instance you want to return the product if it is a change of mind. 

Change of mind without receipt

Any and all products purchased that cannot provide a copy of their receipt will not be able to return the product for an exchange, credit note or refund.

When you receive your order.
Luggage hub tries to ensure all our products are shipped out free from any defects, but if there is a problem with your purchase when you receive your order please contact Luggage Hub straight away so that we are aware of the situation. Please send the product back and include a copy of the receipt and we will rein-burst you the cost once the order has been received back. Important if your product is damaged please do not use it and send it straight back to us as soon as you can.


Warranties cover Manufacturing defects, which include handles, zips, stitching, to a certain extent clips and TSA Locks all of which will be assessed by Authorised Repairers.

Warranties differ with regard to the duration. Refer to that particular Manufacturers’ website for further clarification.

The following are not covered under Manufacturing Defect and are referred to as Accidental Damage which often occurs during the transportation.

Wear and tear on the wheels, wheels being knocked off, framework out of alignment, tears to the fabric, cracks to the hard cases, and the telescopic handle jamming.

Take a picture of your luggage before checking in at the airport, as proof of the condition of your bag prior to your travels.

Take a few minutes to check your bag before you leave the airport. Should there be any damage to your luggage other than a warranty issue then you will need to place your boarding pass next to your luggage and take a picture. Regard this as you would a car accident and report this to a designated authority of the Airline you have travelled on and record their details.

You will then have to take it up with that particular Airline.

Should you choose to use your travel insurance be aware that you will have to pay the excess, where as the Airline should compensate you.    

To click and collect please call through to our 1300 814 758 number so we can assist you further

Price Matching

At Luggage Hub, we take pride being your one stop shop for all your travel needs. We stock Australia’s comprehensive range of the best brands at our famous ‘luggage for less’ prices.

We endeavour to match lower prices. Email us or with the link with the following details product, the price and website. Provided it is a legit quote, the exact item is in stock and the retailer is based in Australia we will match the price. Coupons and special offer deals cannot be price matched; quoted prices must also include shipping costs if there are any. This cannot be used in conjunction with any other offer.

At Luggage Hub, our travel experts are here to help with a great array of knowledge and a passion for travelling the globe. Give us a call, come in and say ‘Hi’, or send us an email with the quoted price, and we will show you why we’re Melbourne’s favourite travel store.

Gift vouchers now available to purchase for any value in store.