Warranties cover manufacturing defects, which include handles, zips, stitching and TSA Locks.
As warranties differ with regard to the duration, refer to that particular Manufacturers’ website for further clarification. Retain a copy of your invoice as it is required for Proof of Purchase
Accidental damage, wear and tear are not covered under manufacturing defects.
To claim against what is termed airline abuse take pictures of your bags at check in, and then spend a few minutes inspecting your luggage at arrivals, for any damage. Further pictures of any defect will benefit your claim with the Airlines as you have would have proof of the damage. Travel insurance incurs a cost of the excess. Airlines should be held liable to compensate you for damage of your luggage.
For a warranty claim, contact the manufacturer who will guide you through the claim process. You can contact Luggage Hub, and may be able to return the product to us at your cost for assessment. It will be repaired and returned at no cost to you, or replaced, refunded if the item cannot be repaired
Consumer Guarantees and Your Rights Under the Australian Consumer Law
Refer to Consumer Guarantees for more information.
Please note that you are responsible for the cost of getting the product to and from an authorised repairer. This may include the packaging and postage/courier charges.