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Warranties cover Manufacturing defects, which include handles, zips, stitching, to a certain extent clips and TSA Locks all of which will be assessed by Authorised Repairers.

Warranties differ with regard to the duration. Refer to that particular Manufacturers’ website for further clarification.

Take a picture of your luggage before checking in at the airport, as proof of the condition of your bag prior to your travels, because the following are not covered under Manufacturing warranty, any damage caused through breakages or wear that may arise due to any reason, such as, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (including airlines for example) or damage to the goods in any way, including by using them in a way they were not meant to be used. This includes curbing damage done to wheels and or lack of service by cleaning/maintaining any wheels or other moving parts.

It is very important  to take a few minutes to check your bag before you leave the airport. Should there be any damage to your luggage other than a warranty issue then you will need to place your boarding pass next to your luggage and take a picture. It is important to email your carrier with before and after pictures to receive a compensation.

Should you choose to use your travel insurance be aware that you will have to pay the excess, where as the Airline are responsible for your compensation. Email your carrier with before and after photos to receive compensation.

Things you should know is that over 24 Million pieces of luggage a year are either damaged from baggage handlers or lost.  Know your rights. Airlines are the most common cause of damage to luggage, but not the only cause. You should immediately check your luggage when retrieving it from the carousel and lodge a claim immediately with baggage services or your airline for any damage or issues.

It should be noted, Australian Consumer Law Guarantees do not apply to any damage of any kind, by anyone or if you have misused the product in any way that caused the problem. Please note that you are responsible for the cost of getting the product to and from the Authorised Repairer. This might include postage and/or freight costs. 

Please note that you are responsible for the cost of getting the product to and from an authorised repairer.  This may include the packaging and postage/courier charges.